Huatong Sales

Huatong Service

Huatong Service

Huatong have thousands of customers across all over China and we have exported to more than 60 countries.We have professional after sales service team,we provide complete business plan for our customers from Factory Planning to Production Management System including Process of Production to the Each Job Responsibilities Manual and Various Training Programs.We will take every little detail into account for our customers.To let our customer feel the All depth industry knowledge and expertise of Huatong.Shandong Huatong provides customers Equipment Installation,Commissioning, Technical guidance,Technician Training and other
related services.Shandong Huatong provides the "Three Guarantees" service for the products and lifelong Maintenance will be provided for our own products.We provide paid services and charging appropriate maintenance costs if exceed the warranty period,

 

Sales Service

Ｏ Strict and Careful sales service make your choice even more easy and reliable.
Ｏ The contract of unknown questions or issues need to be negotiated between two parties should be confirmed or corrected while auditing contract.Based on requirements to release production order and arrange production.Real time tracking equipment production schedule to ensure delivery on time.
Ｏ Providing drawings of Factory Layout and Equipment Foundation in advance.We will arrange technician on-site guidance if necessary.We will provide the technical advice of other construction processes and guide the infrastructure, water and electricity.To make our users get into this industry as soon as possible and achieve profitability,the project of building factory will be provided,like Building Management Framework,Training Personnel of Production Management,Supervising Installation On Site, Training Operators, Setting Process, Responsibility Subcontractors From Quality Control, Cost Control, Staff Appraisal to Work Section Subcontracting, Safe Production, Equipment Maintenance, Purchase Marketing etc..

 

After Sales Service

Ｏ Establishing users files to record the Products Model, Configuration and Special Requirements in order to make us more accurately and timely service users.
Ｏ Telephone Support refers to difficult problems or something wrong happens to the equipment while it’s working,Customer can get technical support and assistance from us over the phone.
Ｏ We will arrange technicians to help you locate the fault,propose solutions,and ultimately guide you to solve the problem within the stipulated time by phone after Huatong attendants confirmed the customer's service request.
Ｏ On-site Support refers to difficult problems or something wrong happens to the equipment while it’s working;And Fault Diagnosis and Resolutions can not be performed by phone.We will immediately send technicians to the working site for solving problems after the customer service request is confirmed by our After Sales manager.